Total Managed IT Program

• 1. Systems Administration

  We handle it all through on-site or remote systems administration, systems tuning, remote server administration and proactive server maintenance:
  Operating System Management
  We provide full management for Microsoft Windows Client and Server Operating Systems. This includes 24 / 7/ 365 monitoring, performance tuning, patch management, administration, and regular reporting.
  Database Server Management
  Sygenica Computer Solutions provides management of the most popular database servers including Microsoft SQL Server, MySQL, and Oracle. Our database server management is supported by dependable infrastructure and highly-trained and certified technical support staff. This includes:
  
  • Database server customization and optimization - including installation of libraries, modules and data
  • Database server testing and trouble-shooting
  • Database availability monitoring
  Application Server Management
  Our experts manage your applications - you just use them! Using proven methodologies, we test and optimize each application, mitigating all known vulnerabilities.
  
  • Web applications supported include Apache and Microsoft IIS
  • Remote Administration and File Transfer Clients supported include SSH, Terminal Services/Citrix, Microsoft Exchange.

• 2. Enterprise Network Monitoring and Reporting

• Our Total Managed IT Program includes a complete systems tuning and performance monitoring service. The Sygenica Computer Solutions network operation team assumes responsibility for the minute-to-minute network monitoring required to ensure maximum network uptime. This includes:
  • System failure notification
  • Proactive network monitoring and management
  • Network performance monitoring
  • Network performance analysis
  • Proactive remote Network Monitoring and Management
  • Network Performance Monitoring
  • Regular performance and activity reporting
  • Web reporting
  • Turnkey Full Network Management
  • Application and server monitoring

• 3. Support

  Under our Total Managed IT Program, you receive support via:
  
  • Remote desktop support
  • Helpdesk
  • Remote and On-Site Server Support
  • Remote and On-Site Desktop Support
  • Telephone Support

• 4. Security

  Under the Total Managed IT Program, Sygenica Computer Solutions will assess your network security and performance requirements, and bring the appropriate combination of infrastructure, software and policy elements together to meet them. Your choices under the Program include:
  
  • Monitoring and alert response
  • Security Management
  • Managed firewall solutions
  • Virtual Private Networks (VPNs)
  • Enterprise virus protection solutions
  • Intrusion detection system monitoring
  • IT environmental monitoring

• 5. Pricing

  Sygenica Computer Solutions offers "All Inclusive Pricing." This means that you pay a set amount for each device. Every month you pay the same for a device if we spend 10 hours or 1 hour resolving an issue. Our technicians are working behind the scene to ensure that your systems are up and running at full capacity. You pay us to maximize your uptime. If for some reason you experience downtime, and it is our fault, you don't pay for that device that month. Please see our pricing sheet for detailed pricing.